01772 585111

  • Engage - Privacy Policy

    ICO Registration number: ZA246531

    This Privacy Policy sets out the data processing practices of Fleetpoint Media Ltd t/a Engage.  Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

    Fleetpoint Media Ltd t/a Engage is a UK based market leading full-service provider of B2B Direct Marketing, Database Solutions, Application Development and Digital Marketing.

    We specialise in providing contact centre services in the form of outbound lead generation, appointment setting and survey gathering. We also specialise in providing profitable acquisition, retention and business intelligence solutions utilising our expertise across our List Sourcing, List management, Data cleaning & Enhancement, Analysis and Data Processing functions.

    Fleetpoint Media Ltd t/a Engage is the controller and our Data Protection Officer is Mark Salisbury. If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact the Data Protection Officer by phone on (+44)01772 585111, email marks@engagemg.co.uk or write to us at Engage, Park Hall, Park Hall Road, Charnock Richard, PR7 5LP.

    Purpose of processing your personal data

    Data collection and use

    All data collected will be used solely by Fleetpoint Media Ltd t/a Engage either for carrying out our business function of providing database solutions, as well as our internal marketing communications and for our web site evaluation.

    Marketing

    Our web site does not automatically capture or store personal information, other than logging the user’s IP address and session info such as the duration of the visit and the type of browser used. Through Google Analytics, this is recognised by the Web server and is only used for system administration and to provide user statistics.

    We would like to use your personal data to send you details of products or services that we offer that we have identified as likely to be of interest to you.  We will only send you information in line with the preferences you indicated when you provided the personal data.

    If at any point you would like to opt-out of receiving communications from us or would like to change the channels (such as email or post) that we use to contact you, please contact our DPO, Mark Salisbury at marks@engagemg.co.uk. You can also use the ‘Marketing Preferences’ section on our website. (https://engageme.co.uk/marketing-preferences/)

    Enquiries and Website order Forms

    You may be asked for personal information (restricted to carrying out our business function) and company information if you would require further information on our services, upload/transfer data files or if you wish us to contact you. In each case we will only use the personal information you provide to deliver the information you have told us you require, and you will be informed of what we will collect and agree this in advance.  We do store, contact name, company name, full address, telephone, fax and email. Should you wish to withdraw your consent to marketing communications from Engage, please contact us. There is a facility on our website for you to state your communication preferences and to update them as and when they change.

    Please see below the lawful basis attributed to each data processing activity:

    Activity

    Purpose of Processing

    Lawful Basis

    Completing the Enquiry Form on the website

    Dealing with an Order, Enquiry or Quotation

    Contact

     

    Internal Accounting Processes

    Contract

     

    Provide Information about Products and Services

    Consent/Legitimate Interest

    Making an Enquiry or Ordering

    Dealing with Enquiries or Requests

    Contract

     

    Provide Information about Products and Services

    Consent/Legitimate Interest

    Suppliers / Partners

    File Uploads

    Contract

     

    Orders

    Contract

     

    Provide Information about Products and Services

    Consent/Legitimate Interest

     

    Data subject’s rights

    As is your right under GDPR, you are entitled to know exactly what data Engage store about you. This Act is called the Access to Information. Should you request to access any information we have about you, we will supply it within 3 days (72 hours).

    The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, who we will share your data with. If you have any questions on how and why we process your data, please contact the Data Protection Officer

    (DPO). If you want to know more about this right, the ICO has more guidance on their website: ICO (Right to be informed)

    Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: ICO(Right of access)

    Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: ICO (Right to rectification)

    Right to erasure – this right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: ICO (Right to erasure)

    In such case, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

    Retention periods

    We will keep your personal data in connection with the services/products you have bought for 7 years after the last purchase. We need to retain this data for our own accounting purposes and for legal and tax purposes.

    In terms of personal data, we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

    Third party websites

    Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

    This privacy policy is regularly reviewed and will be updated when necessary. If we make any significant changes to the policy we will communicate these to you.

     

    Data Protection Officer: Mark Salisbury  marks@engagemg.co.uk
    Registration Number:
    ZA246531

    Contact Us

    Sales/General Enquiries: 01772 585111

    General Enquiries: enquiries@engagemg.co.uk

    Sales: sales@engagemg.co.uk

    Engage,

    Rivington Business Centre,

    Park Hall, Park Hall Road,

    Charnock Richard, PR7 5LP

    Contact